19 August 2020, 14:17

Changes to the My Sales Quality panel and a new tab: Delivery Efficiency

One of the areas that we take into account in the My Sales Quality panel is order processing. On September 1, we will improve the way we count points for two metrics in this area:

  • Tracking numbers added on time
  • On-time dispatch (the previous name of this factor is Tracking the parcel status - we will start to take into account in the sales quality from September 1).

How are we changing the way we calculate metrics for these factors?

  • We will not take into account orders cancelled by your customers.
  • We will extend the time you have to assign a tracking number to your parcel. We will start counting time from 12:00:01 a.m on the next business day following the purchase. If you assign a tracking number before then, we will take it into account. After the change we will count time until the end of the day (11:59:59 p.m.) that you have declared you will ship on. Example: purchase made on Monday at 3.00 p.m., declaration of shipment within 24 hours. After the change we will count time until Tuesday 11:59:59 p.m. Currently, we count time until Tuesday 3:00 p.m.
  • We will extend the time required to obtain status from the shipping carrier (integrated with us). We will start counting it from 12:00:01 a.m. on the next business day following the purchase. If you assign a tracking number before then, we will take it into account. After the change, we will count time until the end of day (11:59:59 p.m.) that you have declared you will ship on. Example: purchase made on Monday at 4.00 p.m., declaration of shipment within 24 hours. After the change we will count time until Tuesday 11:59:59 p.m. Currently, we count time until Tuesday 4:00 p.m.
  • If you change the declared shipping time in an offer, we will include it in the calculation from now on (for purchases made after the change). Currently your previous shipping time declaration is taken into account until 11:59:59 p.m. on the day of the change.
  • We will extend the time for you to provide tracking numbers for purchases made on national holidays and during the weekends. We will start counting time starting from 12:00:01 a.m. on the next business day. Example: purchase made on January 1, at 3.00 p.m., declaration of shipment within 24 hours. Currently we count time until 3:00 p.m. on January 2. After the change, we will count until 11:59:59 p.m. on January 3.
  • For pre-order purchases, we will count the time from the moment you declare as the start of shipment, rather than from the moment of payment.
  • If you declare an instant delivery in your offer, we will count time necessary for dispatch until 11:59:59 p.m. on the same day - provided you have set the same-day dispatch time. If not, you have time until 11:59:59 p.m. the next day to ship a parcel*.

Meanwhile only for the factor On-time dispatch (the previous name of this factor was Tracking the parcel status):

  • We will add points if a shipment is assigned the status confirming that it was sent on the date you declared (for instance: in transit).

New: the Delivery Efficiency tab – is now available

Now you can use the new Delivery Efficiency tab, where you can check the number of shipments sent on time and download detailed shipping and delivery reports. These reports will show you, among other things, the number of points awarded for the following factors: Tracking numbers added on time and On-time dispatch.

*On August 31 we deleted "you have 24 hours to ship a parcel" from this sentence because it was misleading. In most cases you have more than 24 hours to ship a parcel.

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