Itil Foundation Exam Study Guide
by Liz Gallacher (Author), Helen Morris (Author), Gallacher (Author)
Paperback: 422 pages
Publisher: John Wiley & Sons; Stg edition (2 Oct. 2012)
Product Dimensions: 18.8 x 2.3 x 23.4 cm
Everything you need to prepare for the ITIL exam Accredited to 2011 syllabus
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.
Offers an introduction to IT service management and ITIL V3 service strategy
Highlights the topics of service design and development and the service management processes
Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.
If you prefer self–study over the more expensive training course, but you don′t want to skimp on information or preparation, then this study guide is for you.
From the Back Cover
Includes Real–World Scenarios, Hands–On Exercises, and Access to Exam Prep Software Featuring:
Custom Test Engine
Over 300 Sample Questions
Everything you need to ace the ITIL® Foundation exam
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter–million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you don′t want to be without. It provides you with all the background information, expert, in–depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up–to–date and organized around the current ITIL Foundation syllabus, this guide:
Clearly explains ITIL service strategy and guiding principles
Covers all ITIL processes, roles, and functions in separate modules
Describes the ITIL service lifecycle and how it promotes effective IT services
Addresses ITIL standards for service design and development
Delves into all aspects of the service management processes
Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services
Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology
Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more
Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, ITIL® Foundation Exam Study Guide puts you on the fast track to obtaining the world′s most highly respected IT management certification.
Sybex Exam Prep Tools
Go to www.sybex.com/go/itilstudyguide and download a full set of electronic test prep tools to help you thoroughly prepare for the exam. These include:
Chapter review questions
Two multiple choice practice exams
Glossary of Terms in PDF
About the Author
Liz Gallacher has implemented improvement programs based on the ITIL framework for many different organizations. Liz holds the ITIL Manager and ITIL Expert certifications and was a member of the ISEB Managers Certificate Examiners panel. Helen Morris has implemented improvement programs for a wide variety of organizations, based on IT Service Management best practice. Helen holds the ITIL Manager and ITIL Expert certifications. She also holds the ISEB Consultancy certificate, and specializes in service management consultancy. Both Liz and Helen are fully accredited ITIL trainers.